Troubleshoot password reset error messages

To reset your Tikona password, you can follow the step by step instructions at http://bit.ly/ResetTikonaPassword

If you receive any error messages while resetting the password, follow our guide below to resolve the same

1. Error: Invalid service ID
Solution: Enter a valid 10-digit User ID.

2. Error: Invalid password scenarios are as below:
i. Requires min 8 characters
Solution: Enter a password of atleast 8 characters.

ii. Should not be same as previous password
Solution: Enter a different password

iii. Password cannot be weak
Solution: Strong password should have a mix of at least one UPPER and lower case letter, one number and one special character. Password must not contain the word ‘Tikona’.

3. Error: Captcha verification failed
Solution: Enter the exact text of captcha field. Refresh captcha if it is unclear.

4. Error: Your request has already been registered and code generated.
Please send following SMS to 5676708.
CPASS xxxxxxxxxx xxxxxx
before xx-SEP-14 xx:xx:xx PM .
Reason: Request submitted within 1 hour of Step 2 and correct verification code not sent through SMS.
Solution: Send CPASS message, which is displayed on portal through the registered mobile number.

5. Error: Your password request has already been registered and processed. Please try after xx-SEP-14 xx:xx:xx PM
Reason: New Request submitted within 1 hour of Step 2 post successful change of password
Solution: Submit another request post the time specified in the portal.

6. Error:
Your password change request has expired. Please try after xx-SEP-14 xx:xx:xx PM.
Reason: All the steps for password request not completed within an hour of request being made.
Solution: Submit another request post the time specified in the portal.

 

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